Warranty & Field Service Management Software Buyer’s Guide
What is Warranty & Field Service Management (FSM) Software? Field service management software (FSM software) helps companies deliver effective onsite service by tracking requests, managing personnel, and maintaining visibility into operations. Common field service management software features include: Work order management Dispatch Scheduling Reporting and analytics Cloud based These features increase coordination between home office, […]
What’s the True Cost of Warranty Claims?
Picture this: You’re in the operating room lying on the table as a team of surgeons stand gathered around you ready to perform a procedure. There’s just one little thing we forgot to mention, the surgeons are blindfolded. We’d imagine this likely isn’t how you’d prefer to be cut open and dissected. Yet most companies […]
Weighing Your Options: How to Choose the Right SaaS Provider for Your Business
If you’re thinking about moving to the cloud for at least some of your business needs, you’re not alone. A study by Gartner reported that by 2020, 36% of enterprises will use the cloud to support over half of their transactions. Once you make the decision to move, you need to choose the best SaaS provider. Since […]
Top 5 Challenges of a Warranty Management Process
Most manufacturers consider their warranty management process to be nothing more than a drain on resources and revenue – it is a cost of goods sold, after all. Call it a stepchild or necessary evil but investing in warranty claims processing hasn’t exactly been at the top of the priority list for most executives. The […]
The ROI of Warranty Claim Software
5 Questions About Warranty Claims Every Manufacturer Should Ask (and be able to answer)
1. How much do warranty claims cost us? (See “True Cost…”) While this may seem like a no-brainer, it’s amazing how many manufacturers we talk to that don’t have a clear idea of the financial cost of their warranty services. Sure, they have an idea of how much – often as an estimated percentage of revenue – but […]
If Your Software Doesn’t Fit…
When we buy a new car or truck, there are certain things we look for. Most of us have specific items that we consider “must haves.” For some, it’s 4 wheel drive, or a sunroof, or 3 rows of seats. For others, it’s navigation, or a luggage rack, or leather seats. We seem to take […]
The Power of Being Proactive
The Power of Being Proactive “It’s 10% what happens and 90% how you handle it.” We hear this a lot when it comes to customer service, especially when it’s about warranty claims. While customers react to product issues in various ways – some simply wanting the problem to be fixed, some upset but willing to […]
Never Miss a Step
Collecting information in the field seems easy: you write down everything and then go back to the office to hand in your paperwork. Someone in the office then deciphers your notes and usually retypes everything into some type of software application. If you’re lucky, you didn’t miss anything but many times you have to call […]
The Power of Information
You have some degree of knowledge about your warranty business and you’ve identified at least some of the knowledge you’re missing. To gain that missing knowledge, you take the information you know and piece together some of that missing information or inferences of that missing information, by massaging your data using tools like spreadsheets. Once […]