Hook on rising warranty costs (Ford $800M Q2 2024, GM 41% accruals 2024). Frame KPIs as the foundation of any cost reduction effort.
Why warranty KPIs matter in 2026
- Warranty costs are rising industry-wide
- Without metrics, you can’t measure ROI of warranty software
- KPIs align ops, customer service, quality, and finance
The 4 KPI categories Cost · Speed · Quality · Customer Experience
The 10 KPIs
- Warranty Claim Rate (WCR)
- Cost per Claim
- Average Claim Resolution Time
- First-Time Fix Rate (FTFR)
- Claim Approval Rate
- Repeat Claim Rate
- Warranty Cost as % of Revenue
- Dealer Submission Accuracy
- Post-Claim NPS
- Predicted Failure Rate (the forward-looking one)
How to build a warranty KPI dashboard Manual reporting vs. real-time dashboards; what to centralize first.
2026 benchmarks by industry Pull rough ranges from existing benchmark guide.
Want a free Warranty KPI Scorecard template you can hand to your ops team? → Schedule a demo of InsightPro.
